Privacy Policy

The following Privacy Policy will help you understand how Beetson Hotel Brisbane collects and uses your personal information.

Use of your Personal Information

We may use your Personal Information for the following purposes:

  • To manage your reservation and booking.
  • To manage your stay at our hotel.
  • To improve our services, including understanding your needs and requests and tailoring our products and services to better suit your desires.
  • To send you emails, newsletters, promotions, and marketing material about offers at our partner organizations or to contact you by telephone.
  • To secure and improve your use of our services.
  • To comply with any obligations imposed on us by law.

Collection of Personal Information

We may collect information from you that is:

  • General information: This is anonymous data that we use to analyze trends for general use and help us understand the needs of our customers so we can improve the quality of your stay with us. General information includes the number of room nights booked and used, where guests are from, room rates, age, gender, purpose of travel, and whether the booking is made by telephone, through a booking agency, or through our website, as well as services used by guests during their stay at our hotel.
  • Personal information: Personal Information is any information that personally identifies you, such as your name, age, date of birth, home address, contact telephone numbers, email address, driver’s license, passport, credit card details, company name if the travel is for business purposes, car registration number, and how the account will be settled. We may obtain from you information about any dietary requirements, room preferences, disabilities, or other lifestyle information. While staying with us, we may record the number of times you have stayed, telephone numbers dialed, movies watched, room service ordered, third-party bookings we arrange at your request (such as tours), and other information you supply to us. Personal information may be collected from you if you make an inquiry by telephone, email, via our websites, when you make a reservation, or at the time of check-in or check-out, or as a result of your dealings with us during your stay at our hotel. Personal information may be collected from a partner organization, booking agency, tour operator, or internet reservation system to whom you have provided your Personal Information to make a booking at our hotel. Personal information may also be collected from you if you enter a competition run by us, reply to a survey conducted by us, communicate with us or our staff before, during, or after your stay, or if you attend an event, function, or conference at our hotel. Beetson Hotel Brisbane uses social media to communicate with guests and the public at large. Any information you disclose to Beetson Hotel Brisbane through social media may be collected by Beetson Hotel Brisbane. Beetson Hotel Brisbane monitors public areas of our hotel by close circuit television and may collect information about you as a result. We may also collect Personal Information from you if the law requires us to collect that information.

Data Collection

In order to provide you with our services, we keep track of how you interact with links. This includes links in emails we send you and links that appear on our website. The following information is logged for statistical purposes when you visit our website:

  • Server address / IP address
  • Date and time of your visit to our site
  • The pages you accessed
  • Your top-level domain name
  • The documents you downloaded
  • The previous website you visited
  • The type of browser you are using to access our website
  • If you have visited our website before
  • The type of device you are using
  • Location data

Links to Other Websites

Our website and social media content may contain links to third-party websites. Please ensure you read the Privacy Policy relevant to any website you visit, as we are not responsible for their privacy practices or content.

Sensitive Information

Sensitive information is information about your origin, beliefs, membership, sexual preferences, or health. In ordinary circumstances, Beetson Hotel Brisbane does not collect sensitive information other than information that identifies any memberships that you have.

Beetson Hotel Brisbane will not collect sensitive information from you without your consent. If we collect sensitive information from you, we will disclose to you the reason for seeking it.

Sharing and Dealing with Your Personal Information

If you provide Personal Information to us, we will only use or disclose that information for the purposes of our business unless:

  • You consent to the use or disclosure of your Personal Information; or
  • You would reasonably expect that we will use or disclose your Personal Information for that purpose, such as making a booking on your behalf with an external service provider; or
  • As otherwise required by law or permitted by the Australian Privacy Principles.

Your Personal Information may be provided to our partner organizations solely for the purposes described above.

You can object to us using your Personal Information as described in this Policy. However, if you do, Beetson Hotel Brisbane may not be able to provide you with the service requested or only on conditions such as, for example, requiring a cash deposit or bond if you do not wish to provide your credit card details to our hotel.

You may request that you do not receive direct marketing communications from us. If you make a request, we will respond to that request as soon as reasonably practicable.

You may request that your Personal Information is not provided to our partner organizations.

Beetson Hotel Brisbane does not disclose Personal Information to overseas recipients except to booking agencies you have used to make a booking with our hotel and which require information to confirm or manage your booking with our hotel. In those circumstances, Beetson Hotel Brisbane will notify the booking agency of Beetson Hotel Brisbane’s privacy policy and seek an undertaking from that booking agency that it will comply with Beetson Hotel Brisbane’s policy. The personal information provided by Beetson Hotel Brisbane to a booking agency is limited to the information required for that purpose of managing your booking.

Cookies

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies placed on your computer to help the website analyze how users use the site. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a website that operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive any cookies, you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our hotel services. Beetson Hotel Brisbane does not use cookies to keep personal profiles of its customers’ use of the Beetson Hotel Brisbane websites, only to determine the current server to which you are connected. If your browser is set to refuse cookies, you may not be able to connect to Beetson Hotel Brisbane’s websites.

Targeted Advertisements

Based on your activities on our website, targeted adverts and internet-based offers in the form of varying display banners may be presented to you whilst browsing. Our partner organizations may also use cookies to gather information based on your browsing interests and activities to provide you with advertising.

Protection of Your Personal Information

We are committed to taking reasonable precautions to protect the security of your Personal Information. This includes limiting access to our computer systems by use of passwords and other security devices, preventing unauthorized access, modification, use or disclosure, and implementing backup systems to prevent accidental or malicious loss of data or information.

We will take such steps as are reasonable to destroy any Personal Information that we have about you if there is no longer any need for us to keep that information.

How You Can Access, Correct, or Delete Your Personal Information

We will take reasonable steps to ensure that any information we hold about you and use is accurate, up to date, complete, and relevant. Please keep in mind if you make a request to delete your Personal Information and that Personal Information is necessary for our services you wish to purchase, the request will be honored unless it is required for legitimate business purposes or legal and contractual record-keeping purposes.

We will provide you with access to any Personal Information that we hold about you without charge.

Access can be obtained by emailing [email protected]

Anonymity and Pseudonymity

If you wish to stay in our hotel on an anonymous basis, we may be able to accommodate your request, but we cannot guarantee it. You will not be able to make a booking in advance.

At the time of check-in, if you do not wish to provide credit card details, you must pay for the cost of your stay in full in advance, and you will be required to pay in cash a bond on account of services or facilities that are provided to you during your stay at our hotel. The cash bond will be refunded to you on your departure provided that your room is left

in good order, you have paid for all services supplied by our hotels, and there are no other outstanding liabilities such as mini bar charges.

Age Restrictions

We do not knowingly collect personal information from or target individuals under the age of 18. If you are a parent or legal guardian and know of or have reason to believe your children under the age of 18 have provided us with personal information without your permission, please contact us.

Availability of Privacy Policy

This Privacy Policy is available on our website. Alternatively, you can obtain a copy of this by making a written request to Beetson Hotel Brisbane.

Contact Us Regarding Our Privacy Policy

Questions or comments regarding our Privacy Policy should be directed in the first instance to the General Manager as follows:

Please call us or email [email protected]

If You Have a Complaint

If you feel that Beetson Hotel Brisbane has not treated your Personal Information in accordance with our Privacy Policy or in accordance with the Australian Privacy Principles, we invite you to contact us by directing your complaint to the Marketing Manager at the above address.

Updates to This Privacy Policy

By using our website, you agree to this Privacy Policy. Stated at the end of this Privacy Policy is the last date it was updated. We reserve the right to modify this Privacy Policy at any time. We encourage you to check our website regularly for any updates to this Privacy Policy.

By joining the mailing list on this website, you agree to receive marketing materials from The Beetson Hotel, The Australian Rugby League Commission (ARLC), 1834 Hotels, and related brands. If you no longer wish to receive these communications, simply click on the unsubscribe link.

Australian Privacy Principles

If you are interested in obtaining further information about the Australian Privacy Principles, you can visit the Australian Government website at www.comlaw.gov.au.

Beetson Hotel Brisbane is owned by The Australian Rugby League Commission (ARLC) and operationally managed by 1834 Hotels, who abide by the privacy terms outlined above.

last updated 27/08/24

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